Create Unforgettable Guest Experiences with DigiCamp360
Transform guest interactions through DigiCamp360 hospitality CPaaS solutions that enhance every touchpoint of the traveller journey, from virtual check-in/check-out and instant hotel booking confirmations to real-time interactions and post-stay engagement.
Deliver Digital Innovation for the Hospitality Industry
Elevate your hospitality business with the DigiCamp360 omnichannel customer service solutions. Connect with guests on their preferred platforms—SMS, RCS, WhatsApp, email, and voice—and provide seamless, personalised experiences. Drive more bookings and build lasting loyalty with real-time interactions and data-driven personalisation.
Effective Marketing Campaigns
Boost hotel bookings and revenue with targeted marketing campaigns. Our hospitality communication tools, powered by advanced analytics, help you effectively promote services, offers, and seasonal deals.
- Share exclusive packages and special deals with potential customers through DigiCamp360 SMS marketing for hotels.
- Boost guest engagement by sharing room tours and other multimedia promotions through WhatsApp and RCS.
- With promotional email campaigns, share visually appealing newsletters and relevant offers to potential guests.
Personalised Guest Engagement
Improve guest engagement in hospitality across multiple channels with personalised offers like room upgrades, loyalty programmes, and other exclusive, limited-time benefits.
- Promote hotel loyalty programmes, seasonal offers, and more via SMS to drive engagement.
- Deliver personalised recommendations and discounts to guests using RCS messaging and WhatsApp business API for hotels.
- Email API integration delivers targeted promotions like special packages and repeat stay benefits to boost engagement.
Seamless Booking Communication
Confirm bookings with payment receipts and share other pre-arrival instructions to simplify the reservation process using our automated customer service solutions for hospitality.
- Ensure guests receive timely instructions and notifications through automated booking confirmations and reminders via SMS and email.
- Enhance guest convenience with interactive reservation processes using RCS and WhatsApp Business solutions.
- Voice call API helps personalise pre-arrival calls and confirmations using click-to-call solutions for hotel reservations.
Real-time Guest Interaction
Deliver an enhanced guest experience with real-time interactions, swiftly responding to requests for room service, dining experiences, and other hotel amenities.
- Instantly address guest requests with quick SMS notifications for hospitality.
- Real-time information sharing between guests and staff with WhatsApp-supported customer service for hotels.
- Improve service quality by resolving urgent enquiries through interactive voice response solutions from DigiCamp360.
Post-stay Follow-up
Drive hotel bookings with personalised perks such as loyalty rewards and exclusive offers for repeat stays. Proactively monitor guest feedback systems to manage areas of concern.
- With DigiCamp SMS and email API for hotels, automate thank you notes, repeat stay packages, and guest surveys for collecting insights.
- Use our RCS and WhatsApp Business solutions to deliver loyalty invites and deals through interactive post-stay follow-ups and engage with guests.
Loyalty and Repeat Bookings
Foster loyalty by re-engaging guests using analytics from past stays, preferences, and feedback to offer exclusive deals through their preferred channels.
- Engage guests post-stay with personalised packages through loyalty programmes delivered via SMS.
- Encourage repeat visits through interactive services and incentives using RCS and WhatsApp API for hotels.
- Send automated email campaigns to maintain guest interest through hospitality benefits like exclusive event access.