Drive Growth in F&B with Smart Communication Solutions
DigiCamp360 offers innovative CPaaS technology that supports you in creating a more personalised and enjoyable dining journey for your guests. Unlock the secrets of customer experience in the Food and beverage industry and foster a strong bond with your customers
Unlock the Power of a Well-Crafted CX Strategy in the Food & Beverage Industry
Transform your Food & Beverage customer experience with our comprehensive CX solutions. Develop a tailored CX strategy that enables seamless interactions through an omnichannel platform. Explore how our solutions integrate effortlessly with your business, improving communication at every touchpoint and elevating your customer experience.
Interactive Promotion Strategies
DigiCamp360 omnichannel communication solutions for the food and beverage industry boost visibility by delivering interactive campaigns that promote new dishes, seasonal offers, and events, driving customer engagement and sales.
- Introduce new dishes and offers via SMS campaigns.
- Notify customers of seasonal specials through engaging WhatsApp messages.
- Share rich multimedia promotions highlighting dishes and offers using RCS solutions.
- Send visually engaging emails highlighting new dishes and upcoming events.
Seamless Booking Management
The DigiCamp360 food and beverage communication platform simplifies reservations and orders by providing real-time confirmations ensuring smooth customer experiences with instant updates and easy adjustment options.
- Send immediate reservation and order confirmation details via SMS.
- Confirm orders and reservations with real-time updates via interactive WhatsApp messages.
- Use RCS for reservation confirmations that allow quick adjustments for customers.
Real-Time Order & Delivery Tracking
Our CPaaS solutions offer real-time order updates providing live tracking and detailed delivery information for a transparent and seamless customer experience.
- Provide real-time updates on order status and delivery times through SMS notifications.
- Share live tracking for orders and table availability checks using WhatsApp API.
- Send complete order tracking and delivery information via email.
Personalised Loyalty Programmes
The DigiCamp360 food and beverage communication platform enhances loyalty programmes by delivering personalised offers, rewards, and updates that engage customers and drive long-term loyalty.
- Send loyalty rewards and points updates through personalised SMS.
- Share customised loyalty offers and programme updates via WhatsApp and RCS messages.
- Deliver exclusive loyalty rewards and offers through customised email.
Automated Feedback Collection
DigiCamp360 food and beverage CPaaS solutions automate feedback collection, gathering post-dining insights through interactive surveys to improve service quality and maintain customer satisfaction.
- Collect customer feedback after dining via interactive WhatsApp surveys.
- Send automated post-dining surveys via email to collect detailed customer feedback.