Connected Experiences, Seamless Travel.
Be the brand that offers travellers exceptional experiences in bookings, travel inquiries, personalised itineraries, and more. Partner with DigiCamp360 to connect with your customers through omnichannel platforms like WhatsApp, Email, SMS, and more, building strong relationships.
Build differentiated travel experiences with the best DigiCamp360
With DigiCamp360 Travel CRM and CPaaS integration, travel agencies can deliver personalised and meaningful customer service at every touchpoint in the customer journey map. Delight today’s tech-savvy, demanding, and empowered travellers with tailored experiences that exceed expectations and create lasting memories.
Advertising and Lead Generation
In travellers’ interest by leveraging interactive travel guides and virtual tours to promote special packages and destination offers through the JioCX travel communication solutions.
- Drive engagement with targeted discounts and deals through SMS marketing for travel companies.
- Boost interest in travel packages using personalised offers and visually rich guides via RCS and WhatsApp API.
- Nurture leads with the DigiCamp360 Email API solutions by sending tour invites, promotional packages, and travel guides.
Efficient Booking Confirmation
Redefine booking journeys with quick check-out processes, automated confirmations, and payment reminders. With DigiCamp360, travellers receive timely and accurate updates.
- Maximize travel agency efficiency with automated SMS confirmations and booking reminders.
- Reduce booking abandonment with interactive, real-time multimedia follow-ups via RCS and WhatsApp Business API.
- Integrate Email API for timely distribution of travel itineraries, payment updates, and other reminders.
Pre-Trip Preparation
Assist travellers before their trips with reminders about essentials, itinerary recommendations, weather updates, and more with automated multi-platform functionalities.
- Help travellers avoid last-minute hassles through personalised SMS reminders.
- Simplify pre-trip preparation by leveraging images and maps to send personalised reminders through RCS and WhatsApp chatbot automation.
- Equip travellers to be trip-ready with comprehensive emails detailing document specifications, updated itineraries, and more.
Real-Time Travel Updates
Keep travellers informed with automated updates on flight delays, weather conditions, or check-in reminders through push notifications and real-time alerts across multiple channels.
- Use instant SMS notifications to provide real-time updates on itinerary changes and booking confirmations.
- Leverage RCS and WhatsApp chatbots to instantly share international travel updates and local insights using interactive, rich media.
- Travellers can receive real-time event reminders and seat upgrade alerts through Email API solutions.
Continuous Customer Support
Resolve traveller queries—from checking PNR status to filing for a new passport—in real-time. Meet travellers on their preferred channels and address issues promptly.
- Reliable, real-time account details delivered through automated SMS alerts.
- WhatsApp and RCS chatbots to deliver real-time account notifications, interactive updates, and policies.
- Ongoing support for managing customer issues provided through automated voice calls.
Reviews and Feedback
Acquiring customer feedback is vital for driving conversions. At Digicamp360, we empower you to efficiently monitor feedback across your customers’ preferred channels, enabling prompt and effective action.
- Automate post-interaction surveys to gather client feedback using our seamless SMS services.
- Real-time, rich media forms for feedback collection over WhatsApp and RCS chatbots.
- Email surveys, personalised calls, and automated voice surveys to acquire comprehensive client reviews and suggestions.