Embrace the Digital Age of Financial Communication.
Increase efficiency and reduce costs with our intuitive CPaaS tools that take your financial communication to the next level. DigiCamp360 seamlessly integrates with your BFSI business, enhancing customer engagement and communication at every touchpoint.
Digital-first Solutions for the Finance Industry
DigiCamp360 delivers comprehensive CPaaS solutions to ensure your customers receive exceptional digital experiences across their favourite channels, securely and seamlessly
Client Acquisition
DigiCamp360 helps you deliver exceptional two-way experiences right from the start—client acquisition. Get ready to attract new users and re-engage inactive ones with our omnichannel communication solutions.
- Automated SMS and email solutions to reach prospects faster and drive conversions.
- Fast, efficient onboarding with tailored WhatsApp and RCS messaging solutions.
- Proactive customer support through hyper-personalised voice calls and automated follow-ups.
Needs Assessment
DigiCamp360 helps you analyse customer behaviour patterns and unlock their financial goals and needs through personalised BFSI communication solutions:
- WhatsApp Q&A to help clients identify their financial goals and mitigate risk.
- RCS comparison tools to assist clients in selecting the best financial product to meet their goals.
- Tailored voice calls offering personalised advice on loans or investments based on individual needs.
Application and Approval Process
A great digital customer journey is all about convenience. With DigiCamp360, offer your customers a smooth, hassle-free digital onboarding experience—from application to approval, with no queues and no fuss!
- SMS alerts to deliver timely reminders and updates.
- WhatsApp and RCS chatbots to handle queries, send reminders and assist clients.
- Email solutions to facilitate a smooth application process with timely updates and information.
- Personalised assistance, follow-ups, and reminders through voice calling.
Transaction Facilitation
Safety and reliability in transactions are top priorities for customers. At DigiCmp360, we facilitate seamless, secure transactions and real-time updates that help you nurture customer loyalty.
- Prompt SMS alerts for important transactions and security updates.
- Intuitive, all-in-one framework for query resolution and verified transactions with WhatsApp, RCS, and voice solutions.
- Transparent and detailed email confirmations for secure communication.
Ongoing Support and Services
DigiCamp360 optimizes omnichannel customer support for BFSI industries- whether via your agents or our CPaaS-supported chatbots. We help you improve your customer service with round-the-clock support.
- Reliable, real-time account details delivered through automated SMS alerts.
- WhatsApp and RCS chatbots to deliver real-time account notifications, interactive updates, and policies.
- Ongoing support for managing customer issues provided through automated voice calls.
Reviews and Feedback
Acquiring customer feedback is vital for driving conversions. At Digicamp360, we empower you to efficiently monitor feedback across your customers’ preferred channels, enabling prompt and effective action.
- Automate post-interaction surveys to gather client feedback using our seamless SMS services.
- Real-time, rich media forms for feedback collection over WhatsApp and RCS chatbots.
- Email surveys, personalised calls, and automated voice surveys to acquire comprehensive client reviews and suggestions.